Support – Zip your Lips!#

Questions, problems or feedback? Email us at hello@pakumedia.de. We usually reply within 2 business days.

Delete your account#

In the app: Settings → Account → Delete account. Your account and its data are deleted permanently. You can also request deletion by email to hello@pakumedia.de – please write from the email address you signed in with, or include your display name and friend code.

Important: Deleting your account does not cancel an active Party Pass. Cancel it first (see below).

Cancel the Party Pass#

On your iPhone: Settings → [your name] → Subscriptions → Zip your Lips!. Or in the app: Settings → Party Pass → Manage subscription. Cancel at least 24 hours before the end of the current period, otherwise the subscription renews automatically.

Restore purchases#

New device or signed in again? In the app: Settings → Party Pass → Restore purchases. You need to be signed in with the same Apple ID you bought with.

Refunds#

Purchases are handled by Apple. Request a refund at https://reportaproblem.apple.com.

Report content or players#

In the app, use the menu on the player or content (profile, drawing, live video, custom deck). You can block players there too. You can also send notices about illegal content to hello@pakumedia.de (German or English).