Support – Daytape#

Questions, problems or feedback? Write to hello@pakumedia.de. We usually reply within 2 working days.

Where are my recordings?#

Only on your iPhone, inside the app’s protected area. There is no account and no server. We can neither see nor restore your recordings.

Keeping films safe#

Open the day and tap “Tagesfilm exportieren” (export day film). The film is saved to your Photos library, so it is part of your iCloud backup if you use one. Single recordings can be exported from the “…” menu on a moment.

The folder holding your recordings is excluded from the iCloud backup so your backup does not grow by gigabytes of video. Without an export, recordings are lost if you delete the app or lose the device.

Reinstalling or updating the app#

An update from the App Store keeps your recordings. Deleting the app first removes them.

Cancelling Daytape Pro#

On the iPhone: Settings → [your name] → Subscriptions → Daytape. Or in the app: Profil → Abo verwalten. Cancel at the latest 24 hours before the current period ends, otherwise the subscription renews automatically.

Restoring purchases#

New device? In the app: Profil → Käufe wiederherstellen. You need to be signed in with the same Apple ID you bought with.

Storage#

Under Profil → “Auf diesem Gerät” you can see how much space your recordings take. Delete single moments or whole days where they are shown. “Temporäre Dateien bereinigen” only removes thumbnails; they are recreated when needed.