Support – Doodlesong#

Questions, problems or feedback? Write to hello@pakumedia.de. We usually reply within 2 working days.

How does my picture become a song?#

A playhead runs across the canvas from left to right. Every stroke it hits makes a sound: top is high, bottom is low. The color picks the instrument (yellow piano, blue synth, red bass, purple bells, green drums), the pen the playing style and the stroke size the volume.

I can’t hear anything#

Check the volume and, on iPhone, the silent switch. With headphones or a Bluetooth speaker connected, the sound plays there.

Where are my songs?#

Only on your device, in the app’s storage. There is no account and no server; we can neither see nor restore your songs. If you delete the app, they are gone unless they are part of your device backup. So save the songs that matter to you as a video.

Saving a song as a video#

The finished video is saved to your Photos library or gallery. For this the app asks once for permission to save photos. If you declined, allow it in your device settings under Doodlesong → Photos.

Tracing a photo#

Pick a picture from your library or take a photo with the camera. The app places it as a template under your drawing and copies only that one picture into its storage. It never leaves your device. You can allow or block Camera and Photos at any time in your device settings.

Cancelling your subscription#

On iPhone: Settings → [your name] → Subscriptions → Doodlesong. Cancel at the latest 24 hours before the current period ends, otherwise the subscription renews automatically.

On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Doodlesong. Cancel before the next billing date.

Deleting the app does not cancel a subscription.

Restoring purchases#

New device? Sign in with the same Apple or Google account you bought with and tap “Restore purchases” in the app.

Refunds#

App Store purchases run through Apple. Request a refund at https://reportaproblem.apple.com.

For Google Play purchases, request a refund through Google Play (https://support.google.com/googleplay/answer/2479637) or write to us.